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Customer Service Administrator

Job Description

Customer Service Administrator


Full time

My client a successful construction company who have schemes across the UK are looking for an experienced customer administrator to join their team in Workington on a full time basis.

The purpose of this role is to take from customers ensuring their issue is dealt with professionally and within time, they may call with issues on their property and you must ensure you follow the correct procedure allocating the right engineer to fix the issue on the property.

You'll need demonstrable experience of interpreting and prioritising complaint and request for repair data, and efficiently/effectively distributing the workload to trades people via a computer and scheduling system that uses PDAs. You'll also see the process right through to job completion and report on relevant statistics, supporting the customer service manager in maintaining fast and efficient response times.

Ideally you will have experience in customer service and have some knowledge on different types of trades such as plumbers and gas engineers.

The successful candidate will have excellent communication skills and the ability to use their own initiative, flexible and professional at all times.

This is a full time position based in Workington town Monday to Friday

Salary is negotiable depending on experience.

Please get in touch today with Danielle Yarlett on 0151 230 1690 for more details on opportunities available, or apply direct below with your CV.


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Required Skills

customer service administrator planner scheduler

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