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Housing Officer

Sorry, this job has now been closed and will no longer be taking applications.

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Job Description

We at Building Careers UK are currently recruiting for a number of Generic Housing Officer Vacancies based in numerous locations across North Wales. They are looking for various levels of experience and skill, which will be reflected in the salary. Locations are based across North Wales to suit location of the candidate. We will be in the North Wales area over the next few weeks and will require candidates to have a quick interview with ourselves prior to application.

Essential skills and experience required are as follows:

An understanding of the service delivery, Government Policy, Legislative frameworks and key issues, including equalities issues, relevant to the management of Housing Tenancies. Working knowledge of housing and related public sector legislation and working knowledge of relevant Enforcement Legislation and Approved Codes of Practice as it affects tenants and leaseholders.

You will also be required to have a basic knowledge of reporting repairs and maintenance issues in relation to homes and estates.

Knowledge of welfare benefits, rents and income management to support tenants and customers to the business. Awareness is needed of the needs of minority groups and of issues that may provide a barrier to meeting needs.

The ideal candidate will also have experience of providing housing services and experience of providing and developing services in partnership with other organisations. You will also need experience of working in a pressured customer focused environment.

Able to use a range of software (Word, PowerPoint, Excel, internet and e-mail) to a proficient standard

The duties of the role will involve the following:

To prioritise and initiate action on tenancy and leasehold management issues liaising with partners and other internal and external service providers, adhering to corporate and statutory timescales. To operate and maintain databases and any other records including the rent collection system to ensure that information on systems are up to date.

You will also be required to respond to complaints or anti-social behaviour using a professional approach, initiating follow up action as appropriate. You will need to implement rent arrears recovery procedures, instructing Legal Services and attending court hearings and evictions.

To monitor the provision of services to estates including caretaking, grounds maintenance, refuse collection, cleaning, repairs, parking enforcement and abandoned vehicle removal, working with estate team leaders to tackle unsatisfactory areas as necessary.
To work with tenants/residents associations, to ensure a prompt appropriate response to their issues of concern. Attend federation, forum and tenant and resident meetings, as requested and out of hours if required.

To offer office appointments and home visits at mutually convenient times during normal working hours, carry out home visits outside of these hours if the matters cannot be dealt with as effectively during normal working hours.

Management of empty properties including tenancy sign ups, housing benefit advice, repairs and viewings.

Sorry, this job has now been closed and will no longer be taking applications.

Please visit the main job board to see all our current jobs.