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Service Contract Manager

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Job Description

Purpose of the Post

To ensure contracts are managed and services delivered in line with agreed standards. Take action where service levels fall below these expectations to maintain high levels of customer satisfaction and ensure value for money.

Key Responsibilities

Job Specific Tasks

* Reporting to the Compliance Manager carry out quality monitoring and report on the performance of services contracts such as grounds maintenance, internal communal area cleaning, window cleaning, refuse removal and building services
* Liaising and coordinating with contractors, other departments and external agencies to ensure contracted service providers deliver a clean, well maintained, safe communal environment that meets contract specifications, statutory requirements and corporate objectives to reduce costs
* Provide a point of contact for residents, and assist in the development of a resident involvement and inspection regime that increases contractor accountability and customer satisfaction
* As directed by the Compliance Manager, carry out administrative functions within the section including the maintenance of client systems and records in line with statutory and corporate requirements
* Carry out scheduled and unscheduled inspections as part of the monitoring regime both independently and with contractors and residents to ensure quality standards are maintained in accordance with contract specifications
* Ensure any areas of concern identified during estate walkabouts or inspections are raised with the relevant service area (e.g. trees, health and safety related repairs etc.)
* Meet regularly with contractor representatives to progress the effectiveness of the monitoring regime and to discuss and resolve issues concerning standards and performance recording outcomes.

What we are looking for:

* Contract Management experience with a Social Housing Provider
* Experience of dealing with service charge
* Liaising with contractors and maintaining a good relationship
* Working as part of a compliance team

If you are interested in this post please apply belopw for more details

Required Skills

Contract Management / Social Housing / Asset Management

Sorry, this job has now been closed and will no longer be taking applications.

Please visit the main job board to see all our current jobs.