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Three years ago, former communities secretary Sajid Javid announced a Social Housing White Paper, the ‘most substantial report of its kind for a generation’ that would review the issues facing the sector, from ‘top-to-bottom.’ Finally, the 76 page document has been published.

“A home should provide safety, security and dignity. An opportunity to put down roots and contribute to our community so we can enjoy social and civic lives. Regardless of who you rent from, your landlord should treat you fairly and with respect. And if things go wrong there should be a swift and effective means of redress.”

Extract from the Social Housing White Paper


The white paper proposes changes to how landlords operate and seeks to improve the tenant-landlord relationship, and also tackles head on the Grenfell Tower fire, which is seen as the catalyst for the changes set out here.

Please see below for the main points of the charter.

The New Social Housing Charter (extract from the white paper)

  1. To be safe in your home. We will work with industry and landlords to ensure every home is safe and secure.
  2. To know how your landlord is performing, including on repairs, complaints and safety, and how it spends its money, so you can hold it to account.
  3. To have your complaints dealt with promptly and fairly, with access to a strong Ombudsman who will give you swift and fair redress when needed.
  4. To be treated with respect, backed by a strong consumer regulator and improved consumer standards for tenants.
  5. To have your voice heard by your landlord, for example through regular meetings, scrutiny panels or being on its Board. The Government will provide help, if you want it, to give you the tools to ensure your landlord listens.
  6. To have a good quality home and neighbourhood to live in, with your landlord keeping your home in good repair.
  7. To be supported to take your first step to ownership, so it is a ladder to other opportunities, should your circumstances allow

Read the full paper here.

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