Customer Care Co-Ordinator

Job Description

Job Title: Customer Care Co-ordinator

Location: Greater Manchester

Salary: Circa £24,000 (negotiable depending on experience)



A multi-billion pound main contractor are currently looking for a Customer care co - ordinator to join their residential team in the North-West.

Their residential sector is booming at present hence they are looking to add more support to their customer care team in Warrington. As this is a large company there will be many opportunities for progression within the department.

Please note you must have a good knowledge of the construction industry to be eligible for this position.

The successful candidate will need to acknowledge defects, send them to subcontractors and chase through to completion.

You will need to liaise with maintenance operatives regarding repairs and manage their diaries appropriately. You will also need to order materials and chase up the delivery of these materials.

You will manage the receipts of goods and ensure they are filed correctly and sent to the correct department for processing.

You will need to be able to keep spreadsheets updated regarding quality inspections for open market developments as well as manage any date changes and rearrange visits.

You will be expected to complete aftercare on customers who have moved into a home in the last 12 months with a courtesy call.

This is a challenging and busy role so you need to be organised, reactive and able to use initiative.

General Responsibilities include:

* Ensure that the system is updated and the information with the system is used correctly.
* Closing down of tasks on the system.
* Incoming telephone calls are handled efficiently
* Incoming emails require acknowledgement to sender.
* Ability to work as part of a small customer care team.
* Provide excellent customer service at all times to purchases and Subcontractors.
* Liaise between clients, maintenance operatives and contractors.
* Day to day duties include answering telephone, filing, typing correspondence and any other duties required.
* Updating of forecast schedule/quality inspection visits for Customer Service Manager
* Keeping records of timesheets/mileage sheets/holidays/risk assessments.
* Provide full administrative support to Customer Service Department for the Northern Region
*

Individual:

* The ideal candidate will be positive, enthusiastic and approachable.
* Worked within a similar role, within the construction Industry and ideally will have undertaken this role previously.
* A good team player with an excellent customer service ethos, organised and able to manage their time effectively.
* To liaise with clients to ensure that remedial work the company is responsible for is dealt with promptly and efficiently and that contractors carry out any necessary work in a timely fashion.

My client can be negotiable on salary for the right candidate and can offer healthcare and has an market leading package to offer.

For more information please contact me direct on 07543623123.

Required Skills

Customer Care Co-Ordinator