Customer Care Co-ordinator

Job Description

Job Title: Customer Care Co-ordinator

Job Type: Permanent

Location: North West England

Salary: Negotiable depending on experience

Are you in Customer Care within the housing industry looking for your next challenge?

A privately owned small-medium sized house builder are looking to add an individual to their team who can solely focus on Customer Care. At present, the company's sales team also take care of customer care queries but as the company grows, the team now need the right customer focused person to set up and develop robust customer care systems for the business.

My client currently produce quality homes predominantly in the North-West of England. They are a traditional new build housing developer building 2-5 bedroom housing units with quality design and specification on developments of up to 60 units.

My client have diversified into the new build housing sector approximately 3 years ago and have a strong financial backing. They currently have 6 live sites and the company has a turnover of approximately £20m.

My client is looking for a Customer Care Co-ordinator/Manager with substantial experience and knowledge within the new build housing sector. You will be required to co-ordinate the customer care function of the business liaising with the main contractors and customers to ensure the timely and thorough rectification of any defects throughout the developments. This will involve agreeing the defects list with both the customers and the building contractors, ensuring the defects are rectified in a timely and efficient manner, co-ordinating and ensuring appointments are kept and responding to customer queries. A firm yet empathetic approach is necessary based upon a clear understanding of snagging procedures, building control procedures and good communication skills are essential.

Your time will be split between the office and on site as required with standard Monday-Friday working hours of 8am - 5pm.

To be considered for this role you must have the following experience:

* Excellent communication and organisation skills
* Good knowledge and understanding of building defects and their identification
* Experience within the new build residential sector
* Previous customer care experience, site management or building inspector experience
* The ability to liaise with contractors/customers building and establishing relationships



This is a great opportunity to join a company where you will be appreciated and your voice will be heard. This is your opportunity to head up a customer care department and build a team around you over time. Salary is negotiable depending on experience and package benefits include a company car or car allowance, government pension scheme, 25 days paid holiday plus bank holidays, a discretionary performance based bonus and fuel expenses.

For more information on this excellent opportunity please do not hesitate to contact our Residential Specialist, Elle Mackie, direct on 07860 273 464.