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Customer Care Coordinator

Sorry, this job has now been closed and will no longer be taking applications.

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Job Description

Job Title: Customer Care Co-ordinator

Job Type: Permanent

Location: North-West England

Salary: upto £27k + company pension and bonus scheme



Are you in a Customer Service role with experience in complaints handling looking for a change of industry?



Or already in the Customer Care within the housing industry looking for your next challenge?



A successful top 10 national house builder are looking to add an individual to their team who can step into the customer care department and be a point of contact for customers who have defects in their new homes.



My client are looking for a Customer Care Co-ordinator with substantial experience within a customer care team, someone who had dealt with the complaints process before. You will be required to co-ordinate the customer care function of the business liaising with the main contractors and customers to ensure the timely and thorough rectification of any defects throughout the developments. This will involve agreeing a defects list with both the customers and the building contractors, ensuring the defects are rectified in a timely and efficient manner, co-ordinating and ensuring appointments are kept and responding to customer queries. A firm yet empathetic approach is necessary based upon a clear understanding so good communication skills are essential.



To be considered for this role you must have the following experience:

* Excellent communication and organisation skills
* Good knowledge and understanding of building defects and their identification
* Recent experience within the new build residential sector
* Previous customer care experience, site management or building inspector experience
* The ability to liaise with contractors/customers building and establishing relationships





For more information on this vacancy please do not hesitate to contact James Unwin on 07543 623 123.

Sorry, this job has now been closed and will no longer be taking applications.

Please visit the main job board to see all our current jobs.