Customer Care Coordinator (Maternity leave cover)

Job Description

Our client - part of a wider national construction group - are a leading national house builder and have an excellent reputation for delivering family homes to a high quality finish on a high specification.
They require an experienced Customer Care Coordinator to cover a 12 month maternity leave period, on a fixed term contract with a potential (but not guaranteed) for further extension or permanent contract.

The existing team consists of 2 experienced Coordinators, a road based Inspector & 2 experienced Operatives/Technicians, all reporting to the Customer Care Manager. They're a close-knit and long-standing team.

Job Dimensions

The role of Customer Care Coordinator reports to the Customer Care Manager (depending on local team structure). The role is responsible for coordinating remediation works in customers homes, involving the identification of issues/snags, scheduling of works and communications with the customers, contractors and wider Customer Care team of Operatives/Technicians.

Working hours are Mon-Thurs 9-5 and Fri 830-4:40.

Job Purpose

To coordinate remedial works in line with team SLAs, whilst delivering a high standard of customer service. To deliver all tasks in accordance with company process and policy, being a brand ambassador at all times.

Skills and Experience
Industry experience is a strong preference but other Customer Service backgrounds would be considered.
The ideal candidate should:

* Have a good level of computer literacy and the ability to quickly learn new systems and processes
* Operate with pace and a sense of urgency
* Be well organised and possess good time management skills
* Be able to multitask, prioritise your work load and work from your own initiative
* Demonstrate exceptional verbal and written communication skills
* Be intuitively customer centric
* Work well with others and support team members
* Thrive in a busy & varied environment