Customer Care Manager

Job Description

Job Title: Customer Care Co-ordinator/ Customer Care Manager

Job Type: Permanent

Location: North-West England

Salary: Circa £45k + £5k car allowance, company pension and bonus scheme



Are you in Customer Care within the housing industry looking for your next challenge?



A successful top 10 national house builder are looking to add an individual to their team who can split their time between sites and the office specialising in Customer Care.



My client are looking for a Customer Care Co-ordinator/Manager with substantial experience and knowledge within the new build housing sector. You will be required to co-ordinate the customer care function of the business liaising with the main contractors and customers to ensure the timely and thorough rectification of any defects throughout the developments. This will involve agreeing the defects list with both the customers and the building contractors, ensuring the defects are rectified in a timely and efficient manner, co-ordinating and ensuring appointments are kept and responding to customer queries. A firm yet empathetic approach is necessary based upon a clear understanding of snagging procedures, building control procedures and good communication skills are essential.



To be considered for this role you must have the following experience:

* Excellent communication and organisation skills
* Good knowledge and understanding of building defects and their identification
* Recent experience within the new build residential sector
* Previous customer care experience, site management or building inspector experience
* The ability to liaise with contractors/customers building and establishing relationships
*

You will also need to be able to drive to ensure you can get to the sites in various locations across the North-West.



For more information on this vacancy please do not hesitate to contact James Unwin on 0161 714 3800.

Required Skills

Customer Care Manager