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Customer Liaison Officer

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Job Description

A Northwest Contractor is searching for a Customer Liaison Officer to join their team in Merseyside.

Our client is a leading Northwest based Housing Contractor who are recruiting a Customer Liaison Officer to assist in the delivery of a roofing scheme across the Merseyside area.

You will be responsible for supporting the Site Manager in delivering the maintenance, coordinating with customers, ensuring high standards of customer care and organisation

Duties will include:

* Support contractors by being first point of contact for customers, understanding their needs
* Co ordinate feedback, taking direct calls to resolving any issues during post-handover defect period.
* Monitor the progress of works being completed, ensuring tenants are informed
* Record all complaints, ensuring they are dealt with in line with policies
* Review customer satisfaction and suggest improvements where necessary
* Ensure that systems and processes are in place to keep all relevant records and documentation up to date

What skills do I need?

* Proven experience in a customer facing support role
* Knowledge of the housing industry
* Ability to organise and use I.T systems
* Excellent communication skills

This is an ongoing contract with an opportunity to go permanent.

Please get in touch with Tianna Scally on 01695 55 6800 or 07566783385 for more details on the opportunity, or apply below with your CV.

Building Careers UK are a specialist in Construction & Property recruitment. BCUK acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Private Policy and Disclaimers which can be found on our website.

Sorry, this job has now been closed and will no longer be taking applications.

Please visit the main job board to see all our current jobs.